Learn more about return period information and refund times for Jethro.
For Item Purchases: You have 30 calendar days from the purchase date to return your items by mail. To qualify for a full refund, ensure the return is in its original condition with all accessories included. Otherwise, a restocking fee may apply.
For Service Plan Returns:
- Refund requests are accepted within 14 calendar days of activating your SIM card or within 30 calendar days for unactivated SIM cards, whichever comes first.
- The return must meet the following criteria:
- Usage is below 30 talk minutes, 30 text messages, or 30 MB of data.
- The SIM card was purchased through jethromobile.com or jethroshop.com.
- A return request has been completed online.
- Refunds do not cover shipping and handling. Any data added after activation is non-refundable.
- For devices purchased through other retailers, return requests must be initiated with the original seller.
For Device Returns:
- Return requests can be made within 30 calendar days of the purchase date for items bought through jethromobile.com or jethroshop.com.
- Upon approval, a return label will be emailed to you, valid for 20 calendar days.
- Returned products must be in their original packaging with all accessories included and in the same condition as sold.
- A factory reset is recommended before returning the phone.
- Shipping and handling fees are non-refundable. Return label costs may be deducted from refunds.
- Refunds are initiated 3-5 business days after receiving the returned item(s).
Refunds Process:
- Credit/debit card refunds are sent to the card-issuing bank within five business days.
- PayPal refunds are sent to your PayPal account within one business day.