If you are in Canada and your eSIM profile is displaying "activating" rather than "activated", learn why this may happen and how to ensure you will be all set.
Have you ever wondered why your eSIM profile shows 'activating' while you're in Canada? Let's break it down.
Once you've activated your eSIM, the next step is to scan the QR code to add the eSIM profile to your device.
To ensure everything runs smoothly, make sure your device's software is up-to-date and connected to Wi-Fi.
Once the eSIM profile is added, one of two things may happen:
- If you're on Wi-Fi, the eSIM profile will finish activating, and a toggle switch will appear. Keep it off until you cross the border or arrive in the States.
- If the eSIM profile gets stuck on "activating," don't worry. It should complete once you're in range of a T-Mobile tower. Just make sure airplane mode is turned off.